Responsibilities:

• Lead digital transformation projects and Agile transformation
• Specialize in the digital end to end customer journey and customer solutions management.
• Accountable for website & mobile app proposition (roadmap) and plan and prioritize product feature backlog (to deliver on the roadmap)
• Apply digital analytics, optimization and customer feedback to interactions to improve customer experience, engagement and Return
• Responsible for the design and implementation of the banking solution and online business.
• Responsible for alignment of customer experience with other products, channels, and propositions to ensure consistency in experience.
• Lead diverse teams to deliver customer-centric service in a heavily regulated environment.
• Collaborate with local and regional marketing/digital stakeholders to finalize the business case for relevant approvals

Requirements:

• At least 10 years’ experience with solution delivery, product management or program management
• Knowledge of Agile process, principles and tools
• Ideally you have experience with Digital Banking (internet, mobile and payment) and Commercial Banking
• Strong stakeholder management, professional and problem solver
• Experience in Agile Methodology, JIRA is a plus
• Fluent communication skills in English