Process Re-engineering, Marketing


  • Manage customer journey mapping activities across entire organization ecosystem
  • Based on insights from journey mapping, work closely with Digital & marketing teams to develop differentiated strategy
  • Review operations processes across multiple divisions to improve process efficiency and enhance controls
  • Manage multiple operational processes
  • Work closely with the Business Process Management team to align front stage customer journey findings with back stage process improvements.
  • Review functional specifications Manage UAT Creates and executes project work plans and revises as appropriate to meet changing needs and requirements
  • Based on insights from journey mapping, work closely with sales and marketing teams to develop differentiated strategy
  • Effectively apply project management methodology and enforces project standards.
  • Work closely with regional teams and country teams to ensure timely delivery of project


  • At least 8 years’ experience in business process improvement initiatives
  • Preferably with project life cycle experience in financial/insurance domain
  • Intensive experience in interpreting customer insights, process analysis, business analysis, process mapping and process improvement execution
  • Identify opportunities for continuous improvement across different operations
  • Analyze and document the business requirements, UX / UI / UAT / functional specifications
  • Strong leadership skills with sound, analytical and decision making abilities
  • Excellent inter-personal and communication skills in dealing with all levels of staff and vendors Process reengineering experience
  • Demonstrate Critical thinking: ability to suggest improvements and identify risks
  • Strong Service orientation: ability to prioritize & ability to manage operations expectations
  • A highly organized individual with solid project management skills
  • Ability to work independently and with diverse teams
  • Excellent communication skills, both oral and written, with the ability to pitch ideas and influence stakeholders

Job Details

  • Negotiable
  • Hong Kong
  • Permanent


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