Solutions Delivery Lead (Financial Services)

Responsibilities:

  • Lead digital transformation projects and Agile transformation
  • Specialize in the digital end to end customer journey and customer solutions management.
  • Accountable for website & mobile app proposition (roadmap) and plan and prioritize product feature backlog (to deliver on the roadmap)
  • Apply digital analytics, optimization and customer feedback to interactions to improve customer experience, engagement and Return
  • Responsible for the design and implementation of the banking solution and online business.
  • Responsible for alignment of customer experience with other products, channels, and propositions to ensure consistency in experience.
  • Lead diverse teams to deliver customer-centric service in a heavily regulated environment.
  • Collaborate with local and regional marketing/digital stakeholders to finalize the business case for relevant approvals

Requirements:

  • At least 10 years’ experience with solution delivery, product management or program management
  • Knowledge of Agile process, principles and tools
  • Ideally you have experience with Digital Banking (internet, mobile and payment) and Commercial Banking
  • Strong stakeholder management, professional and problem solver
  • Experience in Agile Methodology, JIRA is a plus
  • Fluent communication skills in English

Job Details

  • $80,000+
  • Hong Kong
  • Permanent

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