Regional IT Support Manager (1-year renewable contract, up to 50K)

My client is a MNC company and they are searching for a qualified IT Support Manager to join our regional team. In this role you will be responsible for ensuring quality and timely technical service to their senior upper management.

Responsibilities

  • ŸMaintain and communicate an overall view of key operational and systems support activities to keep the business operating effectively,
  • Support C-Levels on set-up and support i.e. conference call, video, AV equipment set up
  • Reviewing operational agreements and other performance metrics with service/vendor partners
  • Engage with senior key stakeholders to ensure key service metrics are properly defined and understood and are used effectively to drive IT service availability and continuous improvement
  • Support on regional incident within Service Level Agreements (SLA)

Requirement

  • Ÿ5+ years of working experience in similar position
  • Strong customer service and communication skills to all senior levels
  • Strong working knowledge in MAC, iOS and PC, Wintel
  • Solid experience of working on complex problems across the full Microsoft Stack primarily
  • Proven experience implementing/ supporting VOIP, Blackberry and Video environments, i.e. BES, Tandberg, Avaya, Zang and more
  • Excellent communication skills in English and Cantonese, with experience in facing senior management level
  • Candidate with less experience will consider for a more junior role

Job Details

  • Negotiable
  • Hong Kong
  • Contract

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