Our client is one of the leading blockchain organisation to build high-assurance blockchain products. This role will be the main point of contact between the brand and the community.

Responsibilities:

• Support new product development and product enhancements
• Define product support KPIs and performance analysis
• Work on social media content
• Create engaging campaigns and events for the community
• Manage the support ticketing system
• Work closely with different teams to maintain and expand the community

Requirements:

• Solid experience with community management, operation or product support
• Familiar with support ticketing system
• Hands-on social media management
• Knowledge of blockchain and crypto
• Excellent verbal and writing skills in English
• Experience with remote working environments